Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:

• Account information (name, email, password)
• Organization details
• Oracle ERP Cloud connection credentials (encrypted)
• Workflow configurations and execution history
• Usage data and API activity logs

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Send you technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns and trends

3. Data Security

We take data security seriously and implement industry-standard security measures:

• AES-256-GCM encryption for all credentials
• Isolated databases per organization
• Encrypted data transmission (TLS/SSL)
• Regular security audits and updates
• Two-factor authentication (2FA) available

4. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who assist in our operations (under strict confidentiality agreements)
• To comply with legal obligations or protect our rights
• In connection with a merger, sale, or acquisition (with notice to you)

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Execution history is retained according to your plan tier (30 days, 90 days, or 1 year). You can request deletion of your data by contacting us.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing
• Export your data in a portable format

7. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookies through your browser settings.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through our service.

9. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Merutech Limited
www.merutech.com/contact